Perfect Pleasures

If for any reason you are not happy with your purchase simply return it to us within 14 days of receiving your order and we will exchange it for an alternative product or refund your money.

To qualify for the 14 day money back guarantee:

1. The goods must be unused.

2. The goods must be in their original condition & packaging.

3. Goods that are not heat sealed in the box are non refundable and non exchangeable.

4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

5. The goods must be received back within 14 days from the day you received your order.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you.

Please note: Postage and packaging is non refundable

To return a defective product, you must return the product within 28 days of purchase.

You should then return the goods, with all packaging, (please use a recorded delivery service as we cannot be held responsible for any loss of your parcel on the way back to us) to us at this address. Please note that we are unable to accept liability for any items being returned to us that are lost or damaged in transit. For returns within the UK we suggest that the customer obtains a (free) Certificate of Posting from the Post Office – for values up to £28 and by the appropriate Special Delivery Service for higher values.

Perfect Pleasures
11 Hunting Gate
Hitchin
Hertfordshire
SG4 0TJ

These Terms and Conditions do not affect your statutory rights.